We accept returns or exchanges only if: You receive a product that is damaged in transit. You receive an incorrect product. The product has a manufacturing or workmanship defect. We do not accept returns or exchanges for change of mind, personal preference, minor variations resulting from the handmade nature of the product, or damage caused after delivery through use or improper care. There will be no return/exchange/replacement on customised orders, sale items or items purchased using a credit note or gift coupon. We will not be responsible for any lost or damaged packages.

If you receive a damaged, defective or incorrect product, you must notify us within 24 hours of receiving the package, by emailing us at mydreamearl.shop@gmail.com. To process your request, we will require clear photographs and/or videos of: The outer packaging and shipping label; The package as received, particularly if it appears damaged or tampered with; and The product and the specific issue or damage. Please retain the original packaging until your request has been reviewed and resolved. Once we receive the required information, our team will review the request and determine whether the product qualifies for a return, replacement or other appropriate resolution. If approved, DreamEarl will arrange the return or provide instructions for returning the product. A replacement will be dispatched after the returned product has been received and inspected. If the same product is unavailable, we will issue a store credit, which will be valid for 45 days after you receive it. All items must have the original tags, and should be unused and undamaged with no smell of perfume & deodorant. Please send the returns in its original box to our office at: DREAMEARL Anjali Colony, Near Orange corner, Sangamner 422605, Dist. Ahilyanagar, Maharashtra Phone Number- 8830587508

A return or exchange request may be declined where: The product has been used or tags has been removed. The product has been damaged due to improper handling, storage or care. The product has been exposed to water, sweat, chemicals, perfume, cosmetics or excessive force. The product shows scratches, broken or stretched threads, missing beads or other damage resulting from use rather than a manufacturing defect. The product is returned without prior approval. The request is made after the specified reporting period, except where otherwise required by applicable law. The product was purchased as a sale item, customised/made-to-order item, or using a credit note or gift voucher, except where otherwise required by applicable law.

In case you require any of your Dreamearl pieces to be repaired, please reach out to us via email, WhatsApp or Instagram with photographs and details of the issue. Email us at mydreamearl.shop@gmail.com WhatsApp us on +91-8830587508 Find us on Instagram as @dreamearl.shop Repairs are assessed on a case-by-case basis depending on the nature of the damage and availability of materials. Repair and return shipping charges may apply. For care-related damage, please refer to our Jewellery & Product Care page.